Consent for a service

As part of providing a service to you, the Moderation Clinic needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the assessment and treatment that is conducted. A detailed description of how your personal information is managed, how you can access your personal information, and how to lodge any concerns or complaints about this service or how your personal information is managed must be provided to you by your health professional on request.

Disclosure of personal information

Personal information gathered as part of this service will remain confidential except when:

  1. it is subpoenaed by a court; or
  2. failure to disclose the information would place you or another person at serious risk to life, health or safety; or
  3. your prior approval has been obtained to
    • provide a written report to another professional or agency. e.g., a GP or a lawyer; or
    • discuss the material with another person, e.g. a parent, employer or health provider; or
    • disclose the information in another way; or
  4. you would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose that is directly related to the primary purpose for which your personal information was collected; or
  5. disclosure is otherwise required or authorised by law.

This privacy policy sets out how the Moderation Clinic uses and protects any information that you give the Moderation Clinic when you use this website.

The Moderation Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Moderation Clinic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 1 2024.

Who we are

Moderation Clinic.
Our website address is www.moderationclinic.com.au.

What personal data we collect

Forms

If you complete any of the forms on this website, we may collect the following information:

  • Name
  • Job Title
  • Contact information including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to the form you are completing

Complete a Purchase

If you complete a purchase on this website, we will collect the following information:

  • Name
  • Contact information including email address
  • Payment methods and details (through third-party payment gateway)
  • Demographic information such as postcode, preferences, and interests
  • Other information provided while completing your purchase

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree or select ‘allow cookies’ in your browser settings, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A visit to a page on our website may generate the following types of cookies:

  • Google Analytics traffic log cookies. These cookies are used to collect anonymous information about how visitors use our website. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
  • Content Management System Cookie. This cookie is set by our content management system upon arrival to our website. It is not used for any purpose and is deleted when a user closes their browser.
  • Cookies Preference. This cookie is used to remember that you have seen our cookies notification.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you subscribe to our Newsletter, the third party used to send our newsletters may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Embedded content from other websites

Articles/Pages on this site may include embedded content (e.g. YouTube videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Links to other websites

Our website may contain links to other websites of interest. However, once you have clicked these links to go to the associated website(s), these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that website.

Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What we do with the information we gather

Any of the information that we have stored is to understand your needs and provide you with a better service, and/or for the following reasons:

  • Internal record and account keeping.
  • We may use the information to improve our products and services.
  • If you subscribed to our newsletter, we may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How long we retain your data

If you have supplied your personal data for the purpose of receiving a quote, answer to an enquiry, subscribe to Newsletter or place an order, this information is retained indefinitely.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

The rights you have over your data

If you have supplied your personal data through a form on this site, you can request that this information be removed from our records at any time by contacting reception@moderationclinic.com.au directly.*

If you have registered an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.*

If you have subscribed to our Newsletter, you can unsubscribe/change settings by clicking the unsubscribe link in the Newsletter.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email reception@moderationclinic.com.au email address or write to PO Box 720, Margate Beach QLD 4019

If you believe that any information, we are holding on you is incorrect or incomplete, please email or write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

You have a right to be forgotten and have data erased and/or stop being processed where the personal data is no longer necessary for collection or to comply with a legal obligation. *We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible. This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt for example.

Where we send your data

The personal information supplied while subscribing to our Newsletter will be provided to and stored with a third party called MailChimp. Your personal information will be subject to the terms in their privacy policy and by their procedures and safeguarding precautions.

Visitor comments may be checked through an automated spam detection service.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we protect your data

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Contact Moderation Clinic

Moderation Clinic – PO Box 720, Margate Beach QLD 4019 or Email Us.